Invoices in shipping package

Hello- why are the invoices crushed or torn when the customer opens the package. I am a new shop owner and one of the feedback I have received so is that the invoice is received in horrible condition.

This doesn’t sound normal at all. Please ask your customer to send a picture to and my colleagues will make sure that he or she is satisfied with his/her order.

Customer said they tossed the invoice - it wasn’t very appealing to keep around.

Ok, well nontheless they should contact customer service - I’m sure a suitable solution will be found to make sure that your customers are satisfied :slight_smile: