Spreadshop March 23rd COVID-19 Update

Spreadshop March 23rd COVID-19 Update

We have reopened both of our factories in the United States (hooray)! After legal clarification by the Nevada and Pennsylvania governments, we are now able to operate our facilities by enacting strict health and safety guidelines.

By keeping our production employees at a distance of 6 feet, cleaning surfaces at the beginning and end of shifts, and promoting hand washing, we are able to both keep our employees safe and produce orders for your customers. Here is the full list of safety guidelines from the CDC that we will follow.

We are taking every precaution to ensure the health and safety of our production employees and their communities and are happy to see products run through our facilities again and land safely at your customers’ doorsteps. As you know, the situation surrounding COVID-19 is very dynamic and can change quickly. We’ll certainly keep you up to date on anything that affects your Shops and your customers.

Temporary deactivation of promotions

In order to keep production with a limited amount of employees manageable, we are temporarily deactivating our promotions feature (under Shop Settings > Promo & Prices > Promotions). For now, this will affect all of the current and future promotions in your Shop.

Lastly, our delivery times can be a little longer than usual. You can check current delivery times in our FAQs.

Information for our European platform

A majority of our employees had already began working from home since beginning of March. We have been able to ensure a smooth transition and will continue to provide services for you and your customers. Since the beginning of the COVID-19 crisis, we have prioritized our employees’ safety while protecting our business. We have done this by minimizing the potential impact on our processes and services. For example, our remaining European production sites are currently all still operating at their normal level of efficiency. Lastly, our customer service remains fully operational. Delivery time has been prolonged by two days to every country, as we are encountering delays at the borders. The global Spreadshop team is working tirelessly on solutions.

We’re happy to help and answer any questions in the comments or in our Forum.

We all have a shared responsibility to reduce the impact of this virus. Spreadshop is embracing our responsibility and taking all necessary actions to do our part in this effort. We remain alert and ready to adapt our measures in light of new developments and hope you understand that the situation can change from day to day.

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  1. Thanks for the update. New designs seem to be frozen as “pending” for quite a while but it is understandable given the circumstances.
    Good luck for all those working from home.

    • Hey Nicole,

      Yes, borders mights be closed for regular passengers but not for freight and goods such as merchandize.

      Best,
      Lena

    • Hi Sumit,

      We’re sorry you’re experiencing problems. We do not have any bug reports regarding your issue. I can have a look if you pass me your Shop ID.

      Thanks,
      Lena

    • What is your User ID so I can have a look for you? You don’t have to confirm anything but you need to store your contact and tax details in your Account details.

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