Due to the COVID-19 pandemic, our shipping carrier for both North America and Europe is currently unable to ship orders to specific countries.
Our shipping carrier, DHL, is currently unable to ship orders to specific countries because of complications caused by COVID-19. Your customers will be unable to place orders if they live in a country where DHL has temporarily suspended shipping services.
For our North American platform, this change affects all shops running on the top-level domains of the United States, Canada and Australia (meaning shops running on .com, .ca and com.au). Please note, countries affected by shipping restrictions can change on a daily basis. When we have more information, we’ll update the chart of affected countries below.
North American platform
| Country Codes |
| AE |
| AO |
| BA |
| BI |
| BJ |
| BM |
| BO |
| BW |
| CG |
| CK |
| CM |
| CR |
| CU |
| CV |
| CW |
| EC |
| FJ |
| GM |
| GN |
| GT |
| GW |
| GY |
| HN |
| IN |
| KE |
| KG |
| KI |
| KW |
| KY |
| LA |
| LB |
| LK |
| LS |
| LY |
| MD |
| MG |
| MN |
| MU |
| MV |
| MW |
| MZ |
| NC |
| NP |
| OM |
| PA |
| PE |
| PF |
| PG |
| PY |
| RW |
| SA |
| SB |
| SC |
| SD |
| SN |
| SS |
| TD |
| TJ |
| TL |
| TO |
| TZ |
| UG |
| UY |
| VE |
| VU |
| WS |
| YE |
| ZA |
| ZM |
| ZW |
For our European platform, this change affects all shops running on the top-level domains of Germany, Belgium, Netherlands, Spain, Poland, Switzerland, Sweden, Norway, Austria, Italy, Denmark, United Kingdom, France, and Ireland. Please note, countries affected by shipping restrictions can change on a daily basis. When we have more information, we’ll update the chart of affected countries below.
European Platform
| Country Codes |
| AO |
| AZ |
| BF |
| BI |
| BN |
| BR |
| BT |
| BW |
| CA |
| CF |
| CG |
| CI |
| CM |
| CV |
| DJ |
| DZ |
| EH |
| FJ |
| GA |
| GH |
| GM |
| GN |
| GQ |
| GW |
| IN |
| IQ |
| IR |
| KE |
| KM |
| KP |
| KR |
| KW |
| LA |
| LB |
| LR |
| LS |
| LY |
| MA |
| MD |
| ME |
| MG |
| ML |
| MM |
| MN |
| MR |
| MU |
| MV |
| MW |
| BR |
| NA |
| NC |
| NE |
| NG |
| NP |
| PF |
| PG |
| PH |
| RE |
| RW |
| SC |
| SD |
| SL |
| SG |
| SO |
| SZ |
| TD |
| TG |
| TH |
| TL |
| TN |
| TV |
| TW |
| UG |
| US |
| ER |
| UZ |
| VU |
| WF |
| WS |
| ZA |
| ZW |
| TM |
We wish there was something we could do to fix the current situation, however, when a country becomes either added to this list or deliverable again is entirely at the discretion of DHL.
As a Shop Owner, you might receive questions why customers are unable to place orders from your Shop. Likely, the reason is because of temporary shipping restrictions in place by DHL. The best thing you can do right now is to prepare yourself by regularly checking this list of affected countries.
As always, if you have any questions you can let us know in the forum or the comments below. We hope you’re staying healthy!
Hi, thanks for the update.
Does this affect purchases that have already been ordered, or just future customers (from now on)?
If I understood correctly, this measure will not affect Spanish customers who bought from a Spanish platform; am I correct?
Thanks again.
Correct!
Depends on the time the order was made. If you are unsure, please let me know an order ID and I can let you know more information.
Hmm…I’m a bit confused here.
I run a shop in Sweden. You say that the DHL change affects Sweden, but at the same time Sweden is not on the list with country codes affected by the DHL change. Just curious - Is Sweden affected by the DHL change or not?
Also - I placed an order in my own shop on April 21 and now it says “Pending”. Does this “pending” depend on the DHL thing, or can I expect my delivery on April 29 (as the order claims) or will it likely be delayed?
Stay safe!
Thanks!
//Fredrik
I think you misread me:
We just say “For our European platform, this change affects all shops running on the top-level domains of Germany, Belgium, Netherlands, Spain, Poland, Switzerland, Sweden, Norway, Austria, Italy, Denmark, United Kingdom, France, and Ireland. Please note, countries affected by shipping restrictions can change on a daily basis. When we have more information, we’ll update the chart of affected countries below.”
In the list you can then see which countries we currently cannot ship to. Sweden isn’t in that list, and neither is the UK.
So you are both fine and we can send orders to the UK and to Sweden without any problems
Many thanks Lena