Due to the COVID-19 pandemic, our shipping carrier for both North America and Europe is currently unable to ship orders to specific countries.
Our shipping carrier, DHL, is currently unable to ship orders to specific countries because of complications caused by COVID-19. Your customers will be unable to place orders if they live in a country where DHL has temporarily suspended shipping services.
For our North American platform, this change affects all shops running on the top-level domains of the United States, Canada and Australia (meaning shops running on .com, .ca and com.au). Please note, countries affected by shipping restrictions can change on a daily basis. When we have more information, we’ll update the chart of affected countries below.
North American platform
| Country Codes |
| AE |
| AO |
| BA |
| BI |
| BJ |
| BM |
| BO |
| BW |
| CG |
| CK |
| CM |
| CR |
| CU |
| CV |
| CW |
| EC |
| FJ |
| GM |
| GN |
| GT |
| GW |
| GY |
| HN |
| IN |
| KE |
| KG |
| KI |
| KW |
| KY |
| LA |
| LB |
| LK |
| LS |
| LY |
| MD |
| MG |
| MN |
| MU |
| MV |
| MW |
| MZ |
| NC |
| NP |
| OM |
| PA |
| PE |
| PF |
| PG |
| PY |
| RW |
| SA |
| SB |
| SC |
| SD |
| SN |
| SS |
| TD |
| TJ |
| TL |
| TO |
| TZ |
| UG |
| UY |
| VE |
| VU |
| WS |
| YE |
| ZA |
| ZM |
| ZW |
For our European platform, this change affects all shops running on the top-level domains of Germany, Belgium, Netherlands, Spain, Poland, Switzerland, Sweden, Norway, Austria, Italy, Denmark, United Kingdom, France, and Ireland. Please note, countries affected by shipping restrictions can change on a daily basis. When we have more information, we’ll update the chart of affected countries below.
European Platform
| Country Codes |
| AO |
| AZ |
| BF |
| BI |
| BN |
| BR |
| BT |
| BW |
| CA |
| CF |
| CG |
| CI |
| CM |
| CV |
| DJ |
| DZ |
| EH |
| FJ |
| GA |
| GH |
| GM |
| GN |
| GQ |
| GW |
| IN |
| IQ |
| IR |
| KE |
| KM |
| KP |
| KR |
| KW |
| LA |
| LB |
| LR |
| LS |
| LY |
| MA |
| MD |
| ME |
| MG |
| ML |
| MM |
| MN |
| MR |
| MU |
| MV |
| MW |
| BR |
| NA |
| NC |
| NE |
| NG |
| NP |
| PF |
| PG |
| PH |
| RE |
| RW |
| SC |
| SD |
| SL |
| SG |
| SO |
| SZ |
| TD |
| TG |
| TH |
| TL |
| TN |
| TV |
| TW |
| UG |
| US |
| ER |
| UZ |
| VU |
| WF |
| WS |
| ZA |
| ZW |
| TM |
We wish there was something we could do to fix the current situation, however, when a country becomes either added to this list or deliverable again is entirely at the discretion of DHL.
As a Shop Owner, you might receive questions why customers are unable to place orders from your Shop. Likely, the reason is because of temporary shipping restrictions in place by DHL. The best thing you can do right now is to prepare yourself by regularly checking this list of affected countries.
As always, if you have any questions you can let us know in the forum or the comments below. We hope you’re staying healthy!
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